KBeautyStock Customer Help
Wholesale Help & Order Support
Orders & Wholesale
How can I order and do you offer wholesale pricing?
Browse the catalogue, add the products and quantities you need, then sign in to your approved customer account to complete checkout. Where available, wholesale or quantity-based pricing is shown according to your account and the quantity selected.
Do I need a wholesale account to place an order?
You can browse products and view prices without signing in, but a registered customer account is required to complete checkout. Account approval and commercial rules are managed through the KBeautyStock B2B registration process.
Is there a minimum order amount or minimum order quantity (MOQ)?
The minimum order value is €200 excluding VAT.
There is no minimum order quantity per product. You may order from one unit per reference and freely combine different items in your cart.
Can I modify or cancel my order?
Contact us as soon as possible with your order number. We will help where we can, but changes or cancellation cannot be guaranteed once picking, packing or dispatch has started.
Why are your prices so competitive?
Our wholesale model focuses on direct sourcing relationships, volume purchasing and efficient European stock handling. This helps reduce unnecessary supply-chain layers while keeping ordering flexible for professional customers.
Shipping & Delivery
Which countries do you deliver to?
We currently deliver to 26 of the 27 European Union member states, excluding Malta. The destinations available for your order are also shown during checkout.
EU countries where we deliver:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
We do not currently deliver to Malta, non-EU European countries or countries outside Europe.
How much does shipping cost?
Available delivery methods are shown in the cart or at checkout according to the destination, parcel weight and current carrier rules.
Orders of €200 or more, excluding VAT, qualify for free shipping to eligible EU destinations.
How long does delivery take?
The available delivery estimate depends on destination, stock status, order preparation and carrier service. You will receive tracking information after dispatch; carrier delays or customs checks can affect the final date.
Most EU destinations are delivered within 2 to 7 business days. For remote areas, including certain islands and selected destinations in Eastern Europe, delivery may take 8 to 14 business days.
How can I track my shipment?
Use the Track Your Order form on this page with your order number and the billing email used at checkout. If the shipment is still being prepared, tracking will appear after dispatch.
Payment & VAT
How can I pay for my order?
The payment methods available to your account and destination are displayed at checkout. Complete payment only through the secure KBeautyStock checkout flow.
Are prices inclusive or exclusive of VAT?
VAT treatment is calculated during checkout according to the account type and the validated business details.
Individual accounts: VAT is charged at the applicable rate.
Company accounts: eligible intra-EU VAT-free treatment may apply after the company and VAT details have been successfully validated. If the required conditions are not met, VAT may still be charged.
How does VAT work for EU businesses?
There are two account types:
1. Individual account
VAT is charged at the applicable rate, and the order is completed with VAT.
2. Company account
VAT-free treatment is applied after the company details and eligibility for an intra-EU VAT-exempt supply have been validated. If the required validation is not complete or VAT is legally due, VAT may still be charged.
Provide complete company and VAT details during registration or account setup. Where legally applicable, VAT treatment may depend on successful validation and the delivery arrangement. Contact support if your validated details are not reflected correctly.
Where can I find my invoice?
Check the order area in My Account and the email address used at checkout. If you still cannot locate the invoice, email support with your order number and company details.
Order Issues & Claims
What should I do if products arrive damaged?
Keep the products and all packaging, then follow Report an Order Issue. Prepare your order number, a clear description and a video showing the affected products, packaging and damage.
What should I do if products are missing from my order?
Check all cartons and packing materials first. Then follow Report an Order Issue with your order number, the missing product names or SKUs, quantities and a clear unpacking or parcel video.
What should I do if I receive the wrong products?
Do not discard the shipping carton or product packaging. Follow Report an Order Issue and provide the order number, expected and received product details, quantities and a clear video.
What should I do if my parcel has not arrived?
Check the tracking result and carrier updates first. If the expected delivery window has passed or the carrier reports a problem, contact support with your order number and tracking details.
ORDER TRACKING
Track Your Order
ORDER SUPPORT
Report an Order Issue
Order number
Provide your KBeautyStock order number.
Example: Order #12345
Describe the problem
Clearly explain which product is affected and what problem you encountered.
- Product name
- SKU if available
- Quantity affected
- Description of the issue
Provide a video
Record a clear video showing the affected product(s), packaging and the issue being reported.
Video Evidence Required for Order Claims
For damaged, missing or incorrect-item claims, we require a clear video showing the affected products, packaging and the issue. Images alone are not accepted as claim evidence.
Because edited and AI-generated images can be difficult to verify reliably, video helps our team review claims more consistently and fairly.
Please make sure the video clearly shows:
- The shipping carton and product packaging
- The affected product condition and quantity
- The visible damage, missing-item context or incorrect product
- Product labels or SKU where possible
Please have your order number, issue details and video ready before contacting us. This helps our team review your claim faster.
Claims submitted without sufficient information or video evidence may require additional verification before they can be processed.
CUSTOMER SUPPORT
Contact KBeautyStock Support
Typical response time
Within 1 business day
